FAQ

GoPhrazy"s now the fastest-growing media localization service provider in the world! We are the only LSP that applies a culture-first approach to localization in order to guarantee the authentic experience with your media content in another language.

For 25+ years of experience we have built a service that is quick, responsive, reliable, convenient, transparent and risk-free. By leveraging a custom technology we provide superior quality and still remain cost-effective, while our culturally intelligent approach guarantees that your content is culturally appropriate in any language.

1. Send us a quote request through our dubbing / subtitling form OR via e-mail

2. We will assess your needs and provide you with a custom quote.

3. Upon approval from your side, we will send you a Purchase Order (PO).

4. You will fill in the PO with your requirements and specifications.

5. We will execute the PO and provide you with the ready-to- use files

- In case corrections are needed, we will amend them at our expense

- In case there is a change in your provided requirements or specifications, we will negotiate a fair, additional rate for our compensation in a spirit of partnership.

6. Once you accept the project, you will be issued an invoice.

7. You will make the agreed payment, and we will close the project.

8. Upon request, we will store your files within a period of time, for future updates.

GoPhrazy provides media localization in 150+ languages.

We localize both broadcast and non-broadcast entertainment, commercial, e-learning, video game, interactive, mobile and IVR media.

Yes, we are very experienced in new TV program launches. Channels generally trust us with 500-700 hours of content to be localized within 3-4 months when starting a new/ localizing existing programs.

GoPhrazy is based in London, UK.

Yes, we employ only native speaking linguists, transcriptionists, translators, subtitlers, editors, proofreaders, validators, voice actors and dubbing directors.

GoPhrazy is a B2B media localization provider, we work solely with organizations.

We provide dubbing, voice over, subtitling, open & closed captioning, audio description and SDH for media content in 150+ languages.

We translate scripts only as a part of a voice over, dubbing or subtitling project.

Our media localization competences and experience are in Entertainment, Advertising, Education, Video game, Language learning and Technology.

GoPhrazy partners with in-location studios and freelance specialists to provide a native input for your language versions. We add scale (cost reduction), project management, administration and quality assurance to deliver superior value and customer experience. All our partners undergo a strict onboarding process to comply with our professional standards which are among the highest in the industry.

We negotiate in advance with you a fair rate for ongoing projects.

We work with virtually every audio-visual format that is out there.

Only upon your request, we can safekeep a copy of your files for continuous projects (additional storage charges may apply). We otherwise archive it for security reasons.

Upon request (additional charges apply unless included in our quote), we also provide transcription, translation, time coding, editing (timed at sentence, paragraph, word or lip movement), remote studio access (ISDN, Source Connect or phone patch), premium QA (proof-hearing on each individual file) and additional post-production work (adding music, sounds, effects, file splitting, file naming and more).

Yes, we handle all the intellectual property rights (royalties, buy-outs, copyrights and residuals) and grant you with usage authorization for your media language versions as per our agreement/ quote/ PO (additional charges may apply unless included).

Price depends on the project nature and scope, provided instructions, specifications and requirements. Thus, we approach each request individually in order to identify your needs, goals and expectations, before estimating our most competitive rates.

Please send us a quote request through our dubbing / subtitling form OR via e-mail with a description of your project. We will review it in detail and get back to you ASAP with our questions (if any) or with our most competitive rates.

We estimate our prices in Euro, USD and GBP.

Depending on the nature of your content we charge differently.

The billing units that are mostly used are:

- Per minute of source material (applied to TV series, films, animation etc.)

- Per opening song or ditty (applied to kids animation etc.)

- Per prompt (applied to IVR, on-hold messages, GPS navigation audio etc.)

- Per finished audio minute (applied to audio books, dictionaries etc.)

- Per hour of studio time (applied to studio rental projects like ADR etc.)

- Per trailer, promo, tag, spot, video, file, word, page (appplied to specific projects)

No. We discuss your requirements and price accordingly. Once you have placed your order with us, we will adhere to our quoted price.

No, no project is too small for us.

Yes, we apply the following discounts:

- Upfront payment

- First time Client

- Volume

- Loyalty

Claim your discount at our Account Managers! More promo codes- on our website.

Yes, we will provide you with a detailed quote and proceed only upon your approval.

No, as we want to be very precise with pricing.

No, all our prices are VAT excluded.

No, each project is unique and the combination of language pairs and services are endless. Thus, we approach each request individually and provide custom quotes.

No, all our quotes are provided free of charge.

Please specify your project requirements and provide us with your quote request through our dubbing / subtitling form or via e-mail

Everything. Our quotes include all charges and fees. All rates are total and final.

We will get back to you ASAP with our quote or additional questions (if any).

We strive to respond to all requests within 1 hour, regardless COVID-19 situation.

As soon as we clarify all your needs and requirements, we will provide you with our all-inclusive quote.

All our quotes are valid within 30 days.

Yes, we approach each request individually and provide custom rates.

We take into consideration numerous factors like nature of your content, volume, talents involved (if any), usage etc. to provide you with our most competitive rates.

We need to know:

1. Content genre (entertainment, advertising, e-learning, video game, technical etc.)

2. Volume

3. Number of talents involved and their roles

4. Buyouts (TV, VOD, OTT, Theatrical, Web)

5. File specifications

6. Delivery terms (turn around time)

We need to know:

1. Content genre (entertainment, advertising, e-learning, video game, technical etc.)

2. Volume

3. File specifications

4 Delivery terms (turn around time)

Upon your confirmation on our quote we will provide you with a PO for you to fill in. Once you send us the completed PO, your order is placed, and we start working on it.

Word or page count would do for the quoting process.

We work with all major transfer methods like Aspera, Signiant, WeTransfer, FTP.

Once we receive your completed PO, we start working on your project.

We will redo the files based on the new script (additional charges may apply).

Your Account Manager is 24/7 available to update you on your project.

Please contact your Account Manager to discuss your request.

You need to contact your Account Manager. Please note that once the project has started, any modification or cancellation on your end leads to additional charges.

Standard delivery- a minimum of 3 days (no additional charges).

Express delivery- within 2 days (additional charges apply).

Rush delivery- same day (additional charges apply).

Whether you prefer Aspera, WeTransfer, ftp or other, we will consider the delivery method that is most convinient to you.

As agreed in the quote/ PO.

As agreed in our quote/ PO.

Yes, please contact your Account Manager to discuss your request.

If a correction is needed due to our failure to meet the agreed requirements and specifications, we cover it completely free of charge. In case a correction is needed due to change/ addition to the requirements or provided materials, we will negotiate a fair additional compensation in a spirit of partnership and goodwill.

Yes, always. We compensate our customers by amending corrections at our expense/ provide a discount or, in case of failure to deliver, a complete refund.

Unless stated otherwise in our quote, all payments are to be made upon delivery, testing and accepting of our files. Discounts available for 100% upfront payment.

We accept bank wire or PayPal. We don't accept checks.

When you accept the project, we issue an invoice and you pay it within 30 days.

Unless stated otherwise in our quote, no advanced payment is required. However, discounts are available for 100% advance payment (please contact your Account Manager). All issued invoices must be paid within 30 days of invoice date.

We work with Euro, USD and GBP.

GoPhrazy redefines localization industry quality as a service delivery that is consistently on-time, in-full and error-free. We constantly measure the OTIFEF KPI and tie achieving targets to employee financial compensation in order to enhance motivation, dedication and commitment for a sustainable, quality service delivery. 

Yes, we are the only company with a 365- day return policy and money-back guarantee in the industry! No matter when you discover an issue with our work, we will correct it free of charge or, in case of failure, provide you with a complete refund.

GoPhrazy restricts access to information based on a need-to-know and least privilege model. Employees are granted access only to those resources strictly required to fulfill their job duties. Our access control policy is designed to enforce company expectations with regard to passwords, ID cards, and other credentials that protect access to confidential or proprietary information. 

Our access control policy applies to all our employees, contractors, volunteers and partners who access our network, mobile devices and/or computers. Our policy applies to all digital information and computing equipment owned by the company. In addition, portions of this policy extend to employees’ personal devices and company information managed by or stored at third-party providers or cloud-based services. Policy expectations are applicable regardless of asset location or control. 

From the physical design at our office and studio locations, through our bullet-proof platform, media sanitization procedures and studio insurance policies, we have gone far and beyond to guarantee the ultimate security for your media content. Our localization workflow management platform utilizes AWS (Amazon Web Services) and brings one of the highest level of security certification to your assets. Your media content and accompanying documentation are completely safe with us.

GoPhrazy utilizes a state-of-the-art, custom configured media localization project management platform that saves your time, costs and enables global collaboration. Thanks to our platform we can now streamline the localization process, providing you with production consistency and service transparency at every step of the way.

Please fill in our franchise information request form

Please submit an application through our job application form

Q.A. (Quality Assurance) process is the final stage of our media localization review procedure. This is the step where we validate the language versions of your media against your provided specifications to ensure their full compliance before delivery. 

TEP stands for translation, editing and proofreading. After a translation has been completed, it is edited and proofread by another member of our team who also has the necessary industry expertise and linguistic skills to deliver a high quality script.

1. Source material validation

2. Resource planning

3. Transcription (if no script is available)

4. Translation, editing and proofreading

5. Subtitle development (if timed-text script is required)

6. Recording, edit and mix

7. Target media validation (before customer delivery)

8. Customer delivery

9. Managing returns (if any)

10. Storing media for future reference (upon customer request)

No, as different cultures operate within a different context, decoding and encoding in their communication flows based on a different set of beliefs and values.

All our services are performed by native humans.

We work with approved network partners from all around the world.

Your account manager serves as a one point of contact to all your project needs.

Through information management, process and technology. We go through the same procedures and engage the same resources every time we work on a continuous project.

Take advantage of the most detailed and descriptive voice library in the industry!

In order to complete a project on time we often do.

Yes, we provide ISDN, Source connect or phone patch connectivity.

Yes, if you are in town, please swing by! We would be glad to accommodate you!

We have an affiliate program available! For more information please contact your Account Manager.

We have a loyalty program available! For more information please contact your Account Manager.